Terms and Conditions

These Website Terms and Conditions ("Terms and Conditions") set forth a legally binding agreement between Us and each person who browses this site, shops for travel, and or purchases products and services marketed herein, including the guests of the purchaser. By purchasing products and services through Arrivia, you ("You" or "Your") acknowledge and agree to be bound by these Terms and Conditions and any travel provider terms which are incorporated herein. Additionally, You agree that it is Your sole responsibility to inform any traveling companion(s), guests, or the users of any product or service purchased through Arrivia of the contents of these Terms and Conditions and all applicable travel provider terms. If You disagree with any part of these terms, please do not use Our website.



Unless otherwise indicated above, all cruise rates are per person, double occupancy, cruise-only without airfare, do not include government taxes and fees and quoted in in U.S. dollars. P&O Cruises, P&O Australia, and Ponant Cruises rates are based on foreign currencies that are converted to USD based on today's exchange rates. Rates are subject to availability, can vary by ship and sailing date, and for new bookings only. Fares are capacity controlled, and subject to change without notice. Port charges are included. Prices do not include additional service charges; Travel Insurance; and applicable government taxes & fees unless otherwise specified in the offer. Surcharges and fees implemented by a travel supplier, even after the reservation is made, will be the sole responsibility of each traveler and is due and payable in full prior to departure. Certain promotions which may include amenities like shipboard credits, pre-paid gratuities, drink packages or other packages may be available by category, room type or fare code and may not be combinable with other promotions. For any questions, please consult one of our cruise specialists for applicability and verification. All prices, inclusions & promotions listed on the website are current at the time they were published and are subject to change without advance notice. Arrivia, Inc., its subsidiaries, and partners are not responsible for last-minute changes to price or itinerary by cruise lines, or for any errors or omissions in the content of this website.


Travel, travel provider, and product and service information provided to Purchaser is based on information received from third party travel providers. While We make reasonable efforts to ensure that this information is accurate and complete, We expressly disclaim liability for inaccurate, incomplete, or misleading information.


To facilitate your transactions with Us, We will charge your payment method for "Taxes and Fees." "Taxes and Fees" includes an estimated total that We will pay to the hotel or supplier for taxes and government fees it owes related to your booking, including but not limited to, sales and use tax, occupancy tax, room tax, excise tax, value added tax, and/or other similar taxes. The amount paid to the supplier for taxes and fees may be less than the amount We estimate and charge to You. The balance of the charge for Taxes and Fees is a service recovery fee We retain as part of the compensation for our services and to cover Our costs for making reservations, including, for example, customer service costs. We may also include Our service fee in the Taxes and Fees section, which is a fee You paid to Us. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount we pay the hotel and the location of the hotel where you will be staying and may include profit that we retain.

Depending on the type of booking You make through Us, You may be charged additional fees by Our suppliers, including, but not limited to: Certain mandatory hotel specific service fees, including but not limited to: resort fees, energy surcharges, newspaper delivery fees, in-room safe fees, tourism fees, security deposits and/or housekeeping fees; and certain optional incidental fees, including but not limited to: parking charges, minibar charges, phone use charges, room service charges and/or movie rentals; and Port expenses, specialty dining, show fees, drink package costs, and/or additional activity costs.

Our travel providers may require You to put a payment method on file upon check in to pay these and/or other charges directly to the supplier upon check out. Contact the supplier directly to determine what charges apply to Your reservation.

Additionally, travel providers may charge destination marketing fees that are collected by the hotel for payment to a local tourist bureau. If you are a citizen of a country you travel to, You may owe additional taxes to the hotel at check out.


All offers are based on availability and travel products are not guaranteed until confirmation is received from the travel provider or supplier directly through Us.


Cancellations made will be subject to the individual travel provider's cancellation policies and requirements, which will be disclosed at time of booking.

If transportation or other services are canceled by the seller of travel, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded within thirty days of receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within fourteen days after cancellation by the seller of travel to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date.

We are not responsible for and otherwise disclaim any responsibility, liability, or other damages related to third-party travel providers' cancellation and refund policies or their issuance of future cruise or travel credits, certificates or other forms currency in exchange for a future right to travel with the third-party supplier. In addition, We may facilitate options to cancel, rebook, or receive such credits to be used in the future with third-party travel providers, however, by doing so We are not making any recommendations or representations as to the financial condition of the third-party travel providers.